With digital transformation and innovations such as mobile ticketing, direct access with payment cards, and new mobility options, a new language is emerging...

Fare evasion in public transport represents a significant economic and operational challenge for transport authorities and operators. It weakens revenue streams, limits investment capacity and also impacts the passenger experience and public perception of the service.

In transport networks, clear and targeted passenger information is essential to maintaining user confidence. How can the right alert be issued at the right time without overwhelming passengers? This article explores the challenges of effective alert management.